Getting Information From Us
OPT Customer Service Agents are available Monday-Friday from 5:30 A.M. to 7:30 P.M. at (718) 392-8855 and via e-mail to answer questions, take service complaints, and provide information for parents and schools. Staff is always available at OPT until bus companies report that all bus routes have been completed and children have arrived safely at home. OPT Customer Service Agents are also available on weekends during peak periods of the year to assist parents and schools with information concerning school opening in September and summer transportation in late June.
When you call OPT, customer service agents will ask you questions in order to direct your inquiry to the proper department. Each caller receives a reference number for follow up in case he or she needs additional information or assistance.
Let Us Know How to Reach You
OPT needs to have accurate address and contact information for each child we serve to provide the best service and information to parents regarding their child’s transportation needs. We rely on this information to contact parents in the event of emergencies or other situations, as well as for mailings and other critical communication.
All address changes must be made at the student's school. Parents should contact their child’s school to update address and emergency contact information.